Where possible we will dispatch your order on the day of receipt. (If we receive your order before we conclude daily dispatch and if we have products ordered in stock) We conclude daily dispatch at 5PM on weekdays. If we do not have your order in stock, we will inform you by either by e-mail or telephone. You will be notified when to expect the order to arrive.

For UK addresses, please allow a total delivery time of 3-10 business days for all Royal Mail First Class packages and Royal Mail Recorded Delivery items. A signature is required for the delivery of Recorded Delivery items. For Recorded Delivery items, we will provide you with a tracking number. You may track your parcel at www.royalmail.com.

For Next Day Delivery packages, delivery is guaranteed next business day before 5:30PM (8PM in November and December). Your valid order must be with us before 3PM to guarantee dispatch on the day of your order. We will provide you with a tracking number to track your package. You may track your parcel at www.royalmail.com. Complaints about Royal Mail Special Delivery should be made to Royal Mail.

We are unable to refund next day charges for delays under circumstances beyond our control(e.g. adverse weather conditions, incorrect address details, industrial action, civil unrest, technical difficulties and/or public holidays.

For International deliveries, delivery times rely on the local delivery service providers. You should allow up to 2 weeks. For the rest of the world, please allow up to 4 weeks for delivery. A signature is often required upon delivery for international parcels.